Privacy Policy

Stonebridge Builders Merchants Ltd is responsible for the personal information it collects and uses. Our registered company number is 16046212. Our branch is based at Jaguar House, Victoria Square, Hanley, Stoke-on-Trent, ST1 4JH.

We may collect customer name, business name, billing and delivery addresses, email address, telephone number, order details, payment confirmation, account login details, trade account information, delivery instructions, customer communications, website usage information and information needed to manage enquiries, orders and accounts.

We collect information when customers place orders, create accounts, request quotations, apply for trade accounts, contact us, use the website, subscribe to updates, interact with our EPOS system or communicate with our staff.

We use information to process orders, manage deliveries and collections, provide quotations, operate customer accounts, respond to enquiries, administer trade accounts, prevent fraud, comply with legal obligations, improve our website, manage marketing preferences and support business operations.

Depending on the purpose, we rely on contract, legitimate interests, legal obligation and consent. Consent will usually apply to optional marketing communications and non-essential cookies where required.

We may share information with payment providers, delivery partners, IT providers, website hosting providers, EPOS/software providers, accountants, professional advisers, credit reference agencies, debt recovery agents, insurers and authorities where required by law.

Online payments are processed by third-party payment providers. We do not intend to store full card details on our website systems. Payment provider terms and privacy notices may also apply.

We may send marketing communications where customers have opted in or where otherwise permitted. Customers can unsubscribe or change preferences at any time.

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies should only be used where appropriate consent has been obtained. See our Cookie Policy.

We keep personal information only for as long as necessary for the purpose collected, including legal, accounting, tax, dispute and business record requirements.

We use appropriate technical and organisational measures to protect personal information. However, no online system can be guaranteed to be completely secure.

Individuals may have rights to access, correct, erase, restrict, object to processing, data portability and complain to the ICO. Rights depend on the circumstances and applicable law.

For privacy queries, customers should contact Stonebridge Builders Merchants Ltd using the contact details displayed on the website.

We may update this Privacy Policy from time to time. The latest version will be published on our website.